1. Acceptance of Terms & Definitions
By using the Dr4ad website or requesting any of our marketing, tech, software, or design services, you unconditionally agree to abide by these Service Level Agreement (SLA). If you disagree with any part, please discontinue use and contact us for customized enterprise terms.
- Dr4ad Agency (We/Us): The service provider of digital marketing, software development, and AI solutions under the Dr4ad brand.
- The Client (You): Any individual, business, or enterprise engaging our services.
- Services & Software: All digital marketing packages, social management, creatives, web development, hosting, and cloud AI automation workflows.
2. Scope of Services & Software
Dr4ad provides an integrated ecosystem of digital and technical services adhering to international benchmarks:
- Digital Marketing & Campaigns: Multi-channel paid performance advertising across Meta, Google, TikTok, Snapchat, and X.
- Web Development & E-Commerce: Responsive web coding, payment gateway integrations, Technical SEO, and managed cloud hosting.
- Creative & Visual Design: Brand identity creation, static/animated social creatives, motion graphics, and high-converting video edits.
- AI & Workflow Automation: Custom conversational AI bots, automated CRM pipelines, lead routing, and business analytics dashboards.
3. Client Obligations & Responsibilities
To ensure optimal speed and deliverable precision, the client agrees to provide the following requirements:
- Asset & Data Provision: Supply accurate brand assets, logos, copy, product details, and partner access delegations promptly.
- Content Legality: Warrant that all supplied items comply with advertising and trade laws and do not infringe on third-party IP rights.
- Review & Approvals: Provide feedback and approvals within agreed timeframes to maintain scheduled milestones.
4. Intellectual Property & Asset Handover
We ensure total clarity regarding intellectual property rights and deliverable ownership:
- Delivered Client Assets: Upon full invoice settlement, 100% intellectual property of finalized graphics, custom website codebase, and marketing creatives transfers to the client.
- Agency Proprietary Tooling: Dr4ad retains ownership of proprietary internal frameworks, boilerplate libraries, and internal analytical algorithms.
- Portfolio Display: Dr4ad retains the right to feature anonymized results and creative samples in its case studies portfolio unless an exclusive NDA prohibits it.
5. AI & Automation Software Terms
AI automation setups and machine learning integrations are subject to the following rules:
- Authorized Usage: The client agrees never to use AI bots for unsolicited spam, misleading communication, or violating WhatsApp Business/Meta messaging policies.
- Third-Party API Uptime: We are not responsible for downtime caused by upstream AI providers (OpenAI, Meta API, Google Cloud), though we provide rapid hotfixes.
- Prompt & Knowledge Base Isolation: Your business system prompts and knowledge vectors remain strictly isolated from other tenants.
6. Paid Campaigns & Ad Spend Policy
Our paid media management adheres to direct client control and complete budget segregation:
- Direct Ad Spend: Ad spend is billed directly by ad platforms (Meta, Google) to the client’s own payment method without hidden margins.
- Platform Compliance: Ads must comply with Meta, Google, and TikTok ad policies. Dr4ad is not liable for account restrictions resulting from restricted products.
- Performance Efforts: Dr4ad applies top data-driven optimization strategies for highest ROAS, noting market variables and product-market fit.
7. Billing, Invoicing & Refund Policy
Financial terms and payment schedules are governed as follows:
- Project Milestones: Custom development and design projects initiate upon receipt of the agreed upfront deposit.
- Monthly Retainers: Media management and hosting maintenance retainers are billed at the beginning of each billing cycle.
- Refund Policy: Due to the customized digital effort involved, fees for executed and approved work milestones are non-refundable. Unused advance fees for uninitiated work may be reviewed per contract agreement.
8. Confidentiality & Non-Disclosure (NDA)
Dr4ad guarantees perpetual confidentiality regarding all client marketing blueprints, business databases, financial data, and trade secrets. We offer customized signed NDAs prior to onboarding.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- Dr4ad is not liable for indirect, consequential losses or third-party outages (such as global Meta or Google Cloud disruptions).
- Total aggregate liability for any claim shall not exceed the actual management fee paid by the client for the specific disputed service in the preceding month.
10. Service Termination, Governing Law & Contact
Either party may terminate monthly retainer agreements with a 15-day prior written notice. These terms are governed under applicable laws with a commitment to amicable dispute resolution.