1. Introduction & Legal Commitment
Welcome to Dr4ad Agency. This Privacy Policy outlines how we handle personal, business, and technical data when you visit our website (dr4-ad.com) or use our services in digital marketing, web development, social media management, AI automation, and hosting.
By using our website or hiring our agency, you consent to the data collection and usage practices described herein. We comply with data protection regulations across Egypt, the MENA region, and international privacy frameworks.
2. Information We Collect
We only collect data strictly necessary to deliver high-quality services and tailor user experience. Collected data categories include:
- Identity & Contact Info: Full name, email address, phone/WhatsApp number, company/project name, and country.
- Technical & Project Assets: Ad account links, brand assets, strategy files, and access permissions granted for campaign management.
- Technical & Device Data: IP address, browser type, OS, language, and navigation paths on our site.
- Billing & Financial Records: Selected packages, payment history, transfer receipts (we do not store credit card numbers on our servers).
3. Software & AI Tools Privacy
As a leading agency integrating AI solutions (AI Automation, Chatbots & CRMs), we understand the extreme confidentiality of client conversations and imported databases:
- Zero LLM Training: Your data and client chats are NEVER used to train third-party public AI models.
- Isolated Automation Environments: Chatbots and automation workflows run in segregated cloud containers with strict access rules.
- Enterprise API Compliance: We exclusively work with enterprise-grade privacy APIs.
4. Data Usage Purposes
We utilize collected information solely for clear operational purposes related to your services:
- Executing paid advertising campaigns across Meta, Google Ads, TikTok, and Snapchat.
- Developing web/e-commerce platforms, payment gateways, and CRM integrations.
- Sending service notifications, monthly reports, invoices, and project updates.
- Providing free consultations and responsive technical support via WhatsApp & email.
5. Cookies & Tracking Technologies
Our website uses cookies and tracking technologies (like Google Analytics & Meta Pixel) to improve performance, analyze loading speed, and remember interface preferences.
You can adjust your browser settings to reject cookies at any time, though some site features may require cookies for optimal operation.
6. Third-Party Sharing
Dr4ad guarantees never to sell, rent, or trade your personal or business data to third parties for marketing. Disclosure only occurs in minimal necessary scope:
- Technical & Ad Partners: Official ad platforms and secure cloud hosting providers strictly under operational access.
- Legal Compliance: When required by official court orders or applicable legislation.
7. Security & Encryption Safeguards
We enforce rigorous technical and organizational measures to safeguard your data against unauthorized access:
- Full 256-Bit SSL encryption across all web channels.
- Access restriction limited to assigned team members bound by signed NDAs.
- Enterprise Web Application Firewalls (WAF) and active server threat monitoring.
8. Your Rights & Data Control
As a data subject or client, you maintain the following rights executable anytime:
- Right to Access: Request a complete summary of data held regarding your account.
- Right to Rectification: Update inaccurate or outdated information.
- Right to Erasure (Purge): Request permanent deletion of assets and revoke access after contract completion.
- Opt-Out: Unsubscribe from marketing newsletters instantly.
9. Data Retention & Purge Policy
We retain client data throughout the contract lifecycle. Upon completion or termination, we hand back full control and permanently purge credential records within 30 days.
10. Contacting the Data Protection Officer (DPO)
For legal questions, privacy requests, or custom NDA inquiries, contact our dedicated Data Protection Officer: