Website Maintenance & Continuous Security SLA
Downtime costs revenue and client trust. Our maintenance retainers provide continuous monitoring, automated backups, staging updates, and dedicated engineering hours to guarantee 99.9% uptime.
Uptime & SLA Guarantee
1-Minute Server Checks | Encrypted Backups | 15-Min Response SLA
Total Peace of Mind So You Focus on Growth
We operate as your internal DevOps and web support unit—proactively shielding, patching, and tuning your infrastructure.
60-Second Uptime Probing
Global synthetic monitoring pings your server every minute. If an incident occurs, our on-call engineers react before your customers notice.
Automated Cloud Backups
Daily encrypted snapshots of databases and assets stored across geographically isolated cloud buckets with one-click restore.
Staging-Tested Updates
We clone your environment and test core, theme, and plugin updates in an isolated sandbox to prevent unexpected production outages.
Predictable Monthly & Annual Care Plans
Choose the tier that matches your traffic and operational scale with month-to-month flexibility.
Essential Care
Essential security, backups, and monitoring for corporate sites.
- 5-minute uptime checks & SSL health alerts
- Weekly encrypted cloud backups
- Core, plugin & security patching
- 1 hour included developer tasks per month
Business Growth
Tailored for revenue-critical e-commerce stores and active platforms.
- 60-second real-time uptime monitoring
- Automated daily off-site cloud backups
- Staging environment testing before deployment
- Database query tuning & asset compression
- 4 hours included engineering work per month
Enterprise Elite
For high-traffic portals requiring dedicated engineers and strict SLAs.
- Dedicated DevOps engineer & 15-min incident SLA
- 6-hour continuous snapshot backups
- Enterprise Cloudflare WAF & DDoS mitigation
- 10 hours developer & design work per month
Frequently Asked Questions
Straightforward answers regarding our maintenance workflows and support agreements.
Our synthetic sensors detect the downtime within 60 seconds. Our on-call incident response team is instantly alerted via automated SMS and paging to triage the root cause and restore operations immediately.
Yes, absolutely. Retainer developer hours can be used for landing page creation, UI enhancements, speed audits, plugin integrations, or content updates as requested by your marketing team.
No, migration is optional. We can securely connect to your existing AWS, DigitalOcean, Cloudways, or VPS setup. If you prefer to consolidate, we provide free zero-downtime migration to Dr4ad managed cloud clusters.