Frequently Asked Questions & Help Center
Everything you need to know about our services, processes, and partnership terms.
1. What is the difference between your marketing and tech packages?
We are an integrated digital growth agency providing marketing, software engineering, branding, and AI automation under one roof. Marketing plans focus on paid campaigns and organic growth, while tech solutions cover web, mobile, and enterprise platform development and maintenance.
2. Who owns the source code and design assets upon completion?
You own 100% full, absolute intellectual property rights to all codebases, design assets, and databases upon project completion and final settlement. We hand over all raw source files.
3. What is the typical project delivery timeline?
Corporate websites: 5-10 business days. E-commerce stores: 10-20 days. Mobile applications: 30-60 days. Paid advertising campaigns launch within 3-5 days of onboarding.
4. Do you cater to startups and small businesses?
Absolutely! We offer flexible tiered packages engineered to accommodate early-stage startups up to multinational enterprises. Starter plans begin at just $249/mo.
5. How do you guarantee client data privacy and confidentiality?
We sign legally binding Non-Disclosure Agreements (NDAs) to safeguard your business concepts and proprietary data. All communications and assets are strictly protected under enterprise security protocols.
6. What payment methods do you accept?
We accept international bank wire transfers, major credit cards (Visa/Mastercard), PayPal, and regional gateways. Payments can be structured into milestone-based tranches.
7. Is post-launch technical support included?
Yes, every project includes 30 to 90 days of complimentary technical support and warranty. Ongoing monthly maintenance and SLA packages are available thereafter.
8. Do you work with international clients outside Egypt?
Yes! We actively partner with clients across Saudi Arabia, UAE, Kuwait, Qatar, Jordan, Europe, and North America. Collaboration is streamlined via Zoom, Slack, WhatsApp, and Jira/Trello.
9. Is the initial consultation truly free?
Yes, the initial consultation is 100% free with zero purchase obligation. We audit your existing funnel and provide actionable strategic recommendations.
10. What tech stack and marketing tools do you utilize?
We leverage industry-leading technologies: Meta Ads Manager, Google Ads, TikTok Ads, Adobe Creative Cloud, Figma, React, Node.js, Python, ChatGPT-4o, Claude 3.5, Zapier, n8n, and SEMrush.